Advice for New Volunteers

Advice and Help for Volunteers
Completing the Core Learning Course

Do Offer:

Emotional Support

· Someone to talk to
· Reassurance
· Emotional Support

Practical Help

· Information on the Witness Service
· Help with CICA Application forms
· Contacts to other local organisations
· Information on Police procedures

Do Not Offer

· Counselling
· Legal Advice
· Medical Advice
· Benefits Information

Other Information

· Any liaison with the Police, Crown Prosecution Service and other statutory bodies must be made through your volunteer manager.
· The service we offer is normally short term. Please consult your volunteer manager if you feel contact with a client is becoming on-going.
· Please update the office whenever you have contact with a client. You can do this by telephone, fax or e-mail, using agreed procedures.
· Please claim expenses on a monthly basis using the correct forms and correct procedure.
· Please remember to inform the office when you are going on holiday or will be unavailable for any other reason.
· When phoning a client , please always dial 141 to withhold your number. If a client’s phone does not accept with held calls, please inform the office. Never give your number to a victim or any other details which could identify you.

In case of any problems call your line manager or the Victim Care Unit on
0845 389 9527 (Mon-Fri 8.00am to 8.00 pm)